- My Campaign Isn't Sending
If your campaign is active but emails aren't going out, or if they started and then stopped, work through these checks in order. Most issues have one of a handful of root causes — and you can fix most of them yourself in under five minutes.
- Emails Going to Spam
If your prospects aren't replying and you suspect spam filtering, this guide walks you through how to confirm it, diagnose the cause, and fix it — in that order.
- Mailbox Connection Errors
Find your error message below and follow the numbered steps to fix it. If you're not seeing a specific error message and the mailbox just shows a red badge, jump to the general reconnection steps.
- Replies Not Showing Up
If a prospect replied to your email but it isn't appearing in the Swokei Inbox section, work through these checks.
- Lead Stuck in "Ready" Status
A lead showing "Ready" means the email has been generated and is in the send queue — but the email hasn't gone out yet. Here's how to diagnose why and what to do about it.
- Credits Not Updating
Your credit balance looks wrong — they didn't deduct after a campaign, didn't add after an upgrade, or the number just seems off. Work through the relevant section below.
Agencies that let Swokei do the outreach
The main thing I like is that the emails actually have something relevant to say. Instead of sending the same pitch to everyone, I can mention their design, SEO or mobile experience without doing the research manually.
Great tool. I'd recommend Swokei to any web designer looking to get more web design clients.
We were already doing outreach for our web design company, but most of the time we were guessing what to say. Now we let Swokei analyze business websites, find real issues, and turn them into personalized emails we can still send at scale.
We run a small web design agency and outreach has always been one of those things we know we need to do but never had enough time for. Swokei made it much easier to keep it consistent.
We send far more outreach than before and it's more personal, not less. That combination just didn't exist for us until this.
One of my employees kept telling me to give Swokei a try. I was pretty skeptical at first, but after using it for a while, it quickly became part of our daily outreach.
Ready to take control of your outreach?
Reads every prospect's site and writes the outreach that lands you the work.